Quality management software for the food and cosmetics industries
beCPG quality management software helps you launch products faster while improving their quality. It manages quality documents, customer complaints, non-conformities, corrective and preventive actions, control plans and quality inspections, linked to the products, raw materials and suppliers involved.
Every complaint tracked through to closureManage
quality documents and their approval
Define
control plans according to your quality standards
Inspect
the key steps of your process
Record
quality inspections and stability tests
Track non-conformities and customer complaints
with corrective and preventive actions (CAPA)
Measure
your quality KPIs in dashboards
From a detected non-conformity to its closure
Quality document management
- Build a library of quality documents, organized in folders
- Manage versions, with a history of who changed what and why
- Review and approve documents in workflows, with checklists
- E-sign documents, internally or with your suppliers
- Get reminders for documents that have not been updated
- Full-text search in document content
- Access documents from your browser, tablet or smartphone
Procedures, HACCP plans and certificates filed and versioned
Non-conformities analyzed by supplier
Open supplier non-conformities, one of them blockingCustomer complaints and non-conformities
- Record customer complaints with their attachments (photos, emails) and handle them in a dedicated workflow
- Handle supplier non-conformities on raw materials and packaging, with a task assigned to the supplier
- Track corrective and preventive actions through to closure
- View complaints from the finished product, and non-conformities from the raw material or packaging
- Analyze KPIs in dashboards and Excel exports
Control plans, quality inspections and stability tests
- Define control plans with the testing frequency and the criteria to check (organoleptic, physico-chemical, etc.)
- Enter test results in quality inspections, based on the control plan
- Run stability and aging tests over 1 to 24 months
- Generate certificates of analysis and aging reports automatically
AI suggests, your experts approve
Chef AI checks your suppliers’ documents as soon as they arrive: the right certificate type for the raw material, the certification body, the expiry date and the certified product. A halal certificate is checked against the raw material’s legal name and halal claim.
Chef AI also reads certificates of analysis and proposes the microbiology and physico-chemical results to record on the raw material. Your quality team validates each proposal before it is saved; calculations are still made by the beCPG engines.
They develop their products with beCPGSee all our customer references
What does the beCPG quality module cover?
Customer complaints, supplier non-conformities, corrective and preventive actions (CAPA), control plans, quality inspections and stability tests, as well as quality documents with their review and approval workflows.
Why manage quality in the PLM?
Complaints and non-conformities are linked to the finished products, raw materials and packaging concerned, together with their recipe, specifications and suppliers. Quality teams have the full context and can see the impact of a corrective action on every product.
Can suppliers take part in handling a non-conformity?
Yes. The non-conformity workflow can assign a task to the supplier, who responds through the supplier portal.
How are stability tests managed?
A control plan defines the testing frequency (1, 3, 6, 12, 24 months…) and the criteria to analyze. Results are entered in quality inspections; certificates of analysis and aging reports are generated automatically.
Which KPIs are available?
Complaints and non-conformities are analyzed in business intelligence dashboards and Excel exports, by product, by supplier or by customer.
See beCPG in action
Book a demo with a PLM expert or start your free trial today.